LUX Manufacturing is a growing precision machine shop servicing the needs of Silicon Valley and the greater Bay Area.

click image to enlarge

It is the policy of LUUX Mfg to meet or exceed our customers' requirements and expectations, including those for product quality, service, and delivery. All employees are committed to meeting these requirements through adherence to and continual improvement of our Quality Management System and focus on the customer.

At LUX Manufacturing, we have over 100 combined years in experience machining parts. We train our employees in safety, ISO 9001 quality awareness, and in the policies and procedures of the company. We encourage, and pay for them to take classes in courses that apply to machining.

We are proud to announce that as of February 2, 2012, TUV Rheinland of North America, Inc. has certified Lux Manufacturing, Inc. according to the requirements of ISO 9001:2008. Lux Manufacturing is certified to have established and applies a quality management system for precision machining products for the Aerospace, Medical, and Semiconductor industries. For a detailed list of our fully compliant and self-correcting quality management system please click here. click here.

After receiving an RFQ with information on the requirements from our customers, we input this into ShopKeeper our MRP Software from Insite Software Solutions. This generates a quote and at the same time a part master. After receiving a purchase order we verify we have the correct revision of the print and possibly ask for a solid model if the part is sufficiently complex where it would speed the programming and accuracy of the machining.

Upon receipt of a PO, we review for consistency and agreement with the RFQ, quotation, and any intervening communications or clarifications that have taken place. Lead-time requirements are re-verified for feasibility with other staff, as needed.

At a minimum, the following items are verified for completeness and correctness, customer PO number, part number(s) and revision level(s), quantity, due date(s), pricing, taxable or resale status, billing address, shipping method. We order the correct material with certs as per our purchasing process, ensuring that our suppliers can supply the product to meet our requirements. We evaluate our supplier on a regular basis to ensure this.

Image: Starrett HGC 2024 T6 (CMM),
with QC 5000 Software from Metronics

Parts are released to the floor with a job traveler that includes the information on the operations required to manufacture the part.

Continual improvement is our goal and the necessity for consistency of the manufacturing process. Material is inspected as it is received. Parts are inspected in process after each operation. A final inspection process is done before any outside processes are performed. and is repeated if needed when the parts are returned. All processes and procedures are documented in our quality manual can be provided on request.

Our Office Manager has been appointed as the management representative for quality (QMR). The QMR reports on the performance of the system and any needs for improvement. Our QMR is also responsible for promoting awareness of customer requirements.

Image: Mititoyo TM Microscope

Monitoring and measuring equipment is used throughout LUX Manufacturing where quality is affected, since product conformance is indicated by such inspection and test measurements. This equipment is identified and calibrated at specified intervals against measurement standards traceable to NIST standards.

We recognize the need to audit customer satisfaction levels on an ongoing basis. Feedback is sought via our customer feedback survey as well as ongoing communications with our customers via meetings, telephone, e-mail, our website and unsolicited customer feedback such as compliments and or complaints.